1. What is SMS Banking service?

SMS Banking service offers customers a new way to manage accounts, to inquire account balance, to implement internal fund transfer, bill payment, VNTop-up service and inquiry service anytime and everywhere just by a smartphone which has been connected electromagnetic waves and simple SMS syntax.

2. Which benefits does SMS Banking service have?

IVB SMS Banking service has benefits as following:

+ VNTopup Service

+ Inquiry Service:

• Account Balance Inquiry
• The Five Latest Transactions Inquiry
• Foreign Exchange Inquiry
• Deposit Rate Inquiry

+ Internal Fund Transfer

+ Bill Payment

+ Smart Notify Service

3. What are the benefits of using SMS Banking service?

SMS Banking helps customers to manage their personal accounts easier. IVB SMS Banking supplies utilities for customers as following:

• Receive announcement immediately after customers send the messages.
• Save time and cost for customers because they can inquire their account balance by only one message, without going to the bank.

4. When using Smart Notify utility, how much do I need to pay?

+ Individual: the service fee is 10.000 VND/month/mobile number/account (VAT not included).

+ Corporate: the service fee is 30.000 VND/month/mobile number/account (VAT not included).

5. How can I register IVB SMS Banking service?

To register SMS Banking, customers just need to bring identity paper(s) to nearby IVB Branches/Transaction Offices to have further support.

6. To use IVB SMS Banking utilities such as VNTopup/ Inquiry Service/ Internal Fund Transfer/ Bill Payment/ Smart Notify Service, how should I compose?

Depending on each kind of utility, customers will compose the different syntax. For more details, please find User Guide for SMS Banking on the website of IVB.

7. Does the system distinguish between normal letter and capital letter?

It does not distinguish between normal letter and capital letter. Customers can compose as their usage habit.

8. What is the limit of fund transfer on SMS Banking channel?

Customers are supported maximum 5 times for internal fund transfer with maximum is 10 million dong/day.

9. By using SMS Banking service, can customers transfer fund outside IVB?

At the moment, IVB SMS Banking service just only supports internal fund transfer to IVB’s accounts.

10.  When using SMS Banking service to implement VNTopup or internal fund transfer, what should I do if I forget my password?

Please contact IVB hotline 1900 588 879 for being supported to reset a new password.

11.   When using SMS Banking service, which kind of bill can I pay?

At the moment, IVB has supported customers to pay these kinds of bills: electric bill, water bill, telecommunication charges, television charges, tuition fee, public service. In addition, IVB will always update bill services in the future. For more information, please go to nearby IVB Branches/Transaction Offices or access to website www.indovinabank.com.vn to update the latest information.

12.   At the moment, I am using IVB SMS Banking service. In the future, if I open one or more account(s) and want to use SMS Banking service for these accounts, do I need to register the service for these new accounts?

Please go to nearby IVB Branches/Transaction Offices for being supported to register SMS Banking service for the new accounts.

13.   By using SMS Banking service, can I register one mobile number for several IVB accounts?

Customers can totally register several accounts for one mobile number. To register more accounts, please go to nearby IVB Branches/Transaction Offices to have further support.

14.  By using SMS Banking service, can I register several mobile numbers for one account?

Customers can totally register several mobile numbers for one account. To register more mobile numbers, please go to nearby IVB Branches/Transaction Offices to have further support.

15.   If I have more than one checking accounts, how should I compose to inquire the account that I want?

When composing, please entering the account number after the regulated syntax (notice: including the sign “-” in the account number), for example: IVB SD xxxxxxx-xxx, xxxxxxx-xxx is the number account that customers want to inquire their account balance.