1. What is E-Tax service?

E-tax service is deployed by Indovina Bank (IVB), the General Department of Taxation and the General Department of Vietnam Customs together, which support enterprises to implement the obligation of government budget payment at anytime, anywhere with the device having Internet access. Enterprises can pay taxes, fees directly on the website of the General Department of Taxation and the electronic information gate of the General Department of Vietnam Customs. After enterprises process tax payment, IVB will send message of Customers’ tax payment confirmation to the Tax Departments’ account and goods of enterprises will be cleared rightly.

2. What are benefits when using E-tax service?

- 24/7 transaction on weekends, holidays

- Cost and time saving for enterprises

- Avoiding errors arising by input wrong information

- Goods will be cleared rightly after Customs Department receives tax payment information from IVB.

- Information of state budget payment is transferred accurately and immediately to the General Department of Taxation.

- Simple procedure.

3. How much will I pay if I use E-tax service of IVB?

Service registration and usage are FREE. Customers just need to pay the domestic remittance fees (from account at IVB to account at Vietnam State Treasury).

4. What should I do to use the domestic E-tax service of IVB?

Firstly, customers need to register on the website of The General Department of Taxation.

Then, customers go to nearby IVB Branches/Transaction Offices to fill the debit account authorization information form. By this authorization, customers will authorize for IVB to debit customers’ account for E-tax transactions with the attached fees, tax.

5. What should I do to use the Import – export tax online service of IVB?

To use the Import – export tax online payment service of IVB, there are 02 options:

Option 1: Customers register information on the electronic information gate of The General Department of Vietnam Customs. Then, customers go to nearby IVB Branches/Transaction Offices to fill the debit account authorization information form. By this authorization, customers will authorize for IVB to debit customers’ account for import – export tax online transactions with the attached fees, tax.

Option 2: Customers go to nearby IVB Branches/Transaction Offices to fill the debit account authorization information form. By this authorization, customers will authorize for IVB to debit customers’ account for import – export tax online transactions with the attached fees, tax. After that, customers provide authorization person information to debit customers’ account and send the service registration information directly on the electronic information gate of The General Department of Vietnam Customs.

6. How do I change my phone number, email, digital signature, account number, address, information of the representative which are used for the domestic E-tax service and the Import – export tax online service?

Domestic E-tax service:

• In case customers change phone number, email, digital signature, address, information of the representative: please update on the website of the General Department of Taxation
• In case customers change account number: please go to nearby IVB Branches/Transaction Offices to have further support and consult.

Import – export tax online payment service:

• In case customers change phone number, email, address, information of the representative: please update on the electronic information gate of The General Department of Vietnam Customs or go to nearby IVB Branches/Transaction Offices to have further support and consult.
• In case customers change digital signature: please update on the electronic information gate of The General Department of Vietnam Customs.
• There are 02 options to change account number:
  • Option 1: please change the debit account information (Bank code, Bank name, Account number) and send changing request on the electronic information gate of The General Department of Vietnam Customs. Then, please go to nearby IVB Branches/Transaction Offices to fill changing account information form.
  • Option 2: Please go to nearby IVB Branches/Transaction Offices to fill changing account information form.

7. How do I stop using domestic E-tax service and Import – export tax online service?

Domestic E-tax service: please process on the website of The General Department of Taxation.

Import – export tax online service: there are 02 options:

• Option 1: Customers stop using the service on the website of The General Department of Vietnam Customs.
• Option 2: Customers go to nearby IVB Branches/Transaction Offices to stop using the service.

8. How do I make dispute for transactions of domestic E-tax and Import – export tax online?

Domestic E-tax service: in case customers find out the shortcomings related to the National Budget payments processed and announced, customers can submit dispute request on the website of The General Department of Taxation.

Import – export tax online service: please go to nearby IVB Branches/Transaction Offices or contact IVB 24/7 Customer Service Center – Hotline: 1900 588 879 to have further support and consult.

9. I want to register two (02) accounts for paying E-tax service at IVB, the first account is used for paying tax, the second account is used for paying remittance fees. Can IVB support my request?

IVB can support your request. Please go to nearby IVB Branches/Transaction Offices to have further support and consult.

10. What should I do if I do not receive any OTP verification code when implementing Import – export tax online payment transaction?

OTP verification codes are sent to email address of the taxpayer, the email address is declared when customers registered authorization information on the electronic information gate of the General Department of Vietnam Customs. Therefore, please check email instead of SMS.

11. Can E-tax payment service of IVB support if I need to pay tax to national budget by USD?

IVB has already supported our customers in paying tax by both VND and USD.