1/ What is Napas instant fund transfer 24/7 service?
Napas instant fund transfer 24/7 is service allowing IVB’s account owner to transfer or receive money to/ from another account or card number at other bank anywhere, at any time of day without queuing at the bank, accordingly the beneficiary will get money into account  immediately.

2/ What is the benefits of Napas instant fund transfer 24/7 service?
Customer can transfer or receive money to/ from account or card at other bank quickly, transaction is made even on days off and holidays. The beneficiary will get money into account immediately.

3/ How can I use Napas instant fund transfer 24/7 service?
For Customer who had account at IVB and registered Internet Banking then you can use Napas instant fund transfer 24/7 service.
For Customer who have not registered Internet Banking, please contact our nearest Branches or Transaction Offices for your Internet Banking service’s registration.
For Customer who do not have account at IVB, please contact our Branches or Transaction offices for your account opening and Internet Banking service’s registration.

4/ How long is the money transferred to the beneficiary?
7-10 second after Customer’s transaction is confirmed.

5/ Can I transfer money to overseas banks?
Currently, Napas instant fund transfer 24/7 service is only made within banks having Head Offices in Vietnam and must belongs to Napas union.

6/ Can I make Napas instant fund transfer 24/7 service when I am abroad?
Customers can completely make transaction anywhere.

7/ Is Napas instant fund transfer 24/7’s fee different from normal fund transfer’s fee?

Currently, Napas instant fund transfer 24/7’s fee is applied:

8/ Is there any difference between inside and outside province fund transfer’s fee?
Napas instant fund transfer 24/7 service’s fee does not distinguish between inside and outside province fund transfer.

9/ Which kind of card can I make instant fund transfer to?
Customers can make instant fund transfer to ATM cards, Debit cards, Credit cards and Visa Prepaid Cards of beneficiary banks in Napas union which depend on the beneficiary bank offer what kind of beneficiary cards.

10/ Can I make transaction on foreign exchange?
For transactions of Napas instant fund transfer 24/7 service, the beneficiary will get money in Vietnam Dong. So when Customers make transaction on USD, we will exchange from USD into VND by exchange rate of buy and transfer.